At Compassionate Hearts Adult Day Program, we are committed to protecting the privacy and confidentiality of our clients, families, and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.
1. Collection of Personal Information
We collect personal information only as necessary to provide our services effectively and to fulfill our mission of empowering individuals with developmental disabilities. This may include:
- Name, address, phone number, and email address.
- Health information relevant to care planning and program participation.
- Payment information for service fees or donations.
- Emergency contact details.
We collect this information directly from clients, caregivers, or authorized representatives through forms, phone calls, or secure digital platforms.
2. Use of Personal Information
We use personal information for the following purposes:
- To provide personalized care and support services.
- To maintain accurate records and client care plans.
- To communicate with clients, families, and caregivers.
- To process payments or donations.
- To comply with legal and regulatory obligations.
Personal information is not used for any other purpose without your explicit consent.
3. Disclosure of Personal Information
We only disclose personal information under the following circumstances:
- To authorized staff or service providers who need it to perform their duties.
- When required by law or to comply with legal obligations.
- With the explicit consent of the individual or their authorized representative.
We do not sell, trade, or share personal information for marketing purposes.
4. Protection of Personal Information
We take the following measures to safeguard your personal information:
- Encryption: All digital records are encrypted to ensure data security.
- Secure Storage: Physical and digital records are stored in secure environments.
- Access Control: Only authorized personnel have access to personal information.
- Regular Audits: We regularly review our privacy practices to ensure compliance with PIPEDA.
5. Access and Corrections
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To make such a request, please contact us using the details provided below.
6. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely destroy or anonymize the data.
7. Client Portal Privacy
Our secure client portal allows families to access updates and progress reports. This portal adheres to strict security protocols to protect user data, including encryption and multi-factor authentication.
8. Cookies and Website Data
Our website uses cookies and similar technologies to improve user experience and collect anonymized data about site usage. No personally identifiable information is collected through cookies unless explicitly provided by the user.
9. Your Consent
By using our services or website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
10. Contact Us
If you have questions or concerns about our privacy practices or wish to access or correct your personal information, please contact us at:
Compassionate Hearts Adult Day Program
639 590 1921
[email protected]
110-3200 Rochdale Blvd, Regina, Canada
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review this page periodically for the latest information.
